State Farm® Insurance Agent Rob Fleming

"I am sorry to hear about your accident. We hope everyone is ok. According to our notes we let you know you have 2 options, file a claim with the Insurance Company of person at fault or file a claim thru your own policy. You informed us that you wanted to file with the other company as you thought they were at fault, so we advised you to contact them to start the claim. The other company will only take a claim from the people involved in the accident as they will need details. I apologize if that wasn't clear. Please contact me at the office at your convenience to work through any issues or questions related to options or the claims process. "

"Thank you, John! It's always been our pleasure to serve your insurance needs. We take pride in what we do."

"Thank you. Appreciate the feedback. We always try to do what is in the best interest of the customer."

"Thank you for your kind assessment of our Agency. We look forward to continuing to meet and exceed your expectations."

"Thanks so much for your kind review. We are very proud to be able to serve both English and Spanish speaking clients."

"Thank you so much! Everyone in the office is a Licensed Insurance professional and I believe that leads to better customer service."

"Appreciate your feedback but when you cancelled your home insurance, you lost the multi-line discount. This caused the system to charge you the prorated amount of the discount until your policy period ended. This was communicated to you verbally by me and another agent in my office, and by email which you failed to recognize. Also, my office doesn't send refunds out, State Farm Corporate determines the refund amount due and mails them out based on the amount charged, the start date and cancellation date. Also, your policy started last November and not 3 days after the policy began. Lastly, State Farm Corporate did not take $171.09 as you described. They mailed you a bill for the loss of the multi-line discount. It's unfortunate that you couldn't take the time to sit down with anyone in my office to work though these issues and gain a better and accurate understanding of what had occurred. I still invite you to come in and review this situation."

"Thanks, Rob, for your review and very positive comments. We love helping people with their insurance and financial needs. "

"Thanks Eric. Appreciate that. Glad to help you sort thru the coverages and get you setup the way you want to covered."

"Thank you Branko!"

"Thank you for your kind review. We strive to do our best everyday!"

"Thanks so much Christian! We appreciate your trust in my agency. We strive to be not only a provider for insurance and financial services but a resource to answer any and all questions on insurance and financial resources. Thanks again!"

"Thanks for the 5 Star review Silvia! It was a pleasure helping you and Mauricio!"

"Thanks Cynthia! We appreciate your kinds words and look forward to helping you in any way we can."

"Thanks Jaime! I agree, Lisa is one of kind agent and we appreciate everything she does. Thanks for your business and look forward to working with you a long time."

"Thanks John! We appreciate your kind words. We are here for you 24hrs a day no matter for insurance, claims, or just to discuss something."

"Thanks Michael! We appreciate the positive feedback and will continue to work hard to earn your business!"

"Thank you Alicia! We appreciate the review!"

"Thanks Matthew! We appreciate your kind comments. We strive to do the best we can for everyone!"

"Thanks Craig! Appreciate your very positive feedback."

"Thanks Chip! We appreciate your positive comment and look forward to helping you along the way."

"Thank You Leslie! We appreciate the Kuddo's!"

"Thanks Anna! We appreciate you taking the time and letting us know how we are doing!"

"Thank you for your positive review! We look forward to helping you and others as we go forward."

"Welcome back to State Farm! Our office is always here to help! We appreciate your kind words and will continue to work hard for you. Either thru our office or through or 24 hour support team, we are always available."